Refund & Cancellation Policy
This policy explains how subscription cancellations, free trials, billing errors and refund requests are handled for Dalilou services provided by Chabir LLC.
Dalilou is a business SaaS service operated by Chabir LLC. This policy applies to recurring Dalilou subscriptions purchased directly from Dalilou unless different terms are expressly shown at the time of purchase.
Scope
This Refund & Cancellation Policy applies to paid recurring subscriptions for Dalilou products and services purchased directly from Chabir LLC.
If a service, promotion, custom agreement or future product is sold under different billing or refund terms, the terms presented for that specific purchase will apply.
Cancellation
You may cancel a recurring Dalilou subscription at any time before the next renewal is processed.
Unless otherwise stated, cancellation stops future renewals. Access to the paid service normally remains available until the end of the billing period that has already been paid for.
Cancellation does not normally create a refund or credit for unused time in an already-started billing period, except where required by applicable law or expressly approved by Dalilou.
Free trial
Dalilou currently offers a 7-day free trial.
Unless different terms are clearly displayed during signup, no payment card is required to begin the free trial and the trial does not automatically create a paid subscription.
To continue using paid Dalilou features after the trial, the customer must separately select a paid plan and complete the subscription process.
Paid subscriptions and renewals
Paid Dalilou subscriptions are billed on the billing cycle shown when the subscription is purchased. Unless cancelled before renewal, a recurring subscription may renew automatically for the next billing period.
The applicable subscription price, billing frequency and plan details are shown during checkout or in the customer account.
Customers are responsible for cancelling a subscription before its next renewal if they do not wish to continue the service.
Refund requests
Because Dalilou provides immediate access to a digital SaaS service, subscription payments are generally non-refundable once a paid billing period has started.
However, we may review refund requests in circumstances such as:
- A confirmed duplicate charge.
- A confirmed billing error attributable to Dalilou.
- A material service issue that we determine reasonably justifies a refund or credit.
- A refund required by applicable law.
Refund requests are reviewed individually. Submitting a request does not guarantee that a refund will be issued.
Billing errors and duplicate charges
If you believe you were charged incorrectly, please contact us as soon as reasonably possible at contact@dalilou.com.
To help us investigate the issue, please include the account or company name, the date and amount of the charge, and any other information that may help us identify the transaction.
If we confirm that a billing error or duplicate charge occurred, we will take reasonable steps to correct it, which may include issuing a refund or account credit where appropriate.
Plan changes and unused quotas
Subscription plans may include monthly usage limits or lead allowances. Unused capacity has no cash value and does not, by itself, create a right to a refund or credit.
Where Dalilou supports plan upgrades, downgrades, prorated charges or credits, the amount and effective date presented during the plan change or through the billing system will apply.
Changing or cancelling a plan does not convert unused lead capacity or unused service time into a cash balance.
Mandatory rights
Dalilou is intended primarily for business customers. Nothing in this policy excludes, restricts or waives any right or remedy that cannot lawfully be excluded under applicable law.
If mandatory consumer-protection or withdrawal rights apply to a particular customer or transaction, those rights will take priority over any conflicting provision of this policy.
Contact
For cancellation, refund or billing questions, contact:
